Fix Bad Call Quality

In this article, we will discuss the steps necessary to fix bad call quality.

What you will need

  • Access to your Twilio account
  • The subaccount with the phone number
  • The phone number in question

Step 1

Log into your Twilio account

Step 2

Click on the question mark > select Submit a Ticket

Step 3

Insert a subject such as "Bad Call Quality" and add the details of the call. Make sure to include the subaccount and phone number in question.

Choose "P2 Degraded" as the business impact > Submit.