Email/SMS Notification (Lead Replied)

In this article, you will learn how to set up an email or SMS notification when a lead replies to one of your campaigns.

What you will need:

1. An active campaign
2. An active Twilio phone number
3. An active MailGun account

Step 1

Go to Triggers and click on "+ New Basic Rule"

Step 2

Choose "Customer Replied" > Define your filter (for example, if you want it to be on a specific campaign) > click on "+ Add Action"

Step 3

Set up your SMS or Email (SMS shown here)

Things to consider:

1. This will not trigger if someone responds to a message that you have initiated. It will only work on replies directly related to the campaign(s).